> ## Documentation Index > Fetch the complete documentation index at: https://docs.wiacom.ai/llms.txt > Use this file to discover all available pages before exploring further. # What is Wiacom > Understanding the Wiacom Intelligent Connectivity Platform Wiacom is an **Intelligent Connectivity Platform** — a cloud service that extends your WiFi infrastructure with identity, onboarding, access control, engagement, and analytics, without replacing any hardware. ## The Problem Wiacom Solves Traditional venue WiFi offers two poor options: an open network (no identity, no security) or a shared WPA2 password (minimally secure, anonymous, unmanageable). Neither gives you: * **Identity** — who is connecting? * **Consent** — are you GDPR-compliant? * **Control** — can you revoke access for specific users? * **Insight** — visit frequency, dwell time, loyalty patterns? * **Engagement** — can you reach them after they leave? Wiacom solves all of this while working alongside the WiFi infrastructure you already have. ## Two Distinct Layers Wiacom separates onboarding from access enforcement by design. | Layer | What it does | Examples | | -------------- | ----------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------- | | **Onboarding** | Registers and identifies the user, captures consent, triggers the access flow | Guest Connect, Student Connect, portal registration, PMS check-in, API | | **Access** | Grants the validated user WiFi connectivity using the method configured for that location | Portal (RADIUS), WiFi Pass (iPSK), Key Access (PSK), Passpoint Connect, Horizon | A user onboarded through Guest Connect can receive access via WiFi Pass. A user checked in through a hotel PMS can receive Horizon personal SSID provisioning. The onboarding channel and access method are configured independently per location. ## Platform Structure Wiacom has two administration sides: | Side | Who uses it | What it manages | | ------------------ | ----------------------------- | ------------------------------------------------------------------------- | | **MSP / Admin** | Wiacom partners and resellers | Customer accounts, inventory, controller onboarding, compliance settings | | **Client account** | Venue operators | Portal visuals, registration forms, campaigns, analytics, troubleshooting | The inventory hierarchy is: **Access Points → Zones → Location → Customer account**. Each location belongs to exactly one business name (required for data protection compliance). ## Who Uses Wiacom | Sector | Use Case | | ------------------------------------- | --------------------------------------------------------------------------------- | | **Hospitality** | Hotel guest WiFi with PMS integration, VIP recognition, personal SSID via Horizon | | **Retail** | Shopper WiFi, loyalty linkage, dwell-time analytics | | **Education** | Student and visitor onboarding with institutional identity verification | | **Healthcare** | Patient and visitor WiFi with consent capture | | **Transport hubs** | Airport, station, and transit WiFi with returning-traveller recognition | | **Enterprise** | Contractor and visitor WiFi separate from the corporate SSID | | **Residential / serviced apartments** | Resident personal WiFi via Horizon | | **MSP / Multi-site** | Centralised management across hundreds of locations | ## Next Steps Full architecture — access features, onboarding channels, and vendor integration Connect your first location in minutes