> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wiacom.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> Wiacom **Intelligent Connectivity Platform** — documentation hub

Wiacom is a cloud-based WiFi identity, onboarding, engagement, analytics, and operational intelligence platform. It extends the capabilities of existing wireless infrastructure — turning WiFi into a secure, identity-aware layer for venues, enterprises, and multi-site operators — without replacing any hardware.

## Who Uses Wiacom

| Sector                                | Use Case                                                                          |
| ------------------------------------- | --------------------------------------------------------------------------------- |
| **Hospitality**                       | Hotel guest WiFi with PMS integration, VIP recognition, personal SSID via Horizon |
| **Retail**                            | Shopper WiFi, loyalty linkage, dwell-time analytics                               |
| **Education**                         | Student and visitor onboarding with institutional identity verification           |
| **Healthcare**                        | Patient and visitor WiFi with consent capture                                     |
| **Transport hubs**                    | Airport, station, and transit WiFi with returning-traveller recognition           |
| **Enterprise**                        | Contractor and visitor WiFi separate from the corporate SSID                      |
| **Residential / serviced apartments** | Resident personal WiFi via Horizon                                                |
| **MSP / Multi-site**                  | Centralised management across hundreds of locations                               |

## The Problem Wiacom Solves

Traditional venue WiFi offers two poor options: an open network (no identity, no security) or a shared WPA2 password (minimally secure, anonymous, unmanageable). Neither gives you:

* **Identity** — who is connecting?
* **Consent** — are you GDPR-compliant?
* **Control** — can you revoke access for specific users?
* **Insight** — visit frequency, dwell time, loyalty patterns?
* **Engagement** — can you reach them after they leave?

Wiacom solves all of this while working alongside the WiFi infrastructure you already have.

The platform separates two concerns deliberately:

* **Onboarding** — how a user is registered, identified, and consented
* **Access** — how a validated user is granted WiFi connectivity

A user onboarded through Guest Connect, a Captive Portal, a PMS check-in, a customer app, or any external system via API can then receive access through any of the platform's access features: Portal, WiFi Pass, Key Access, Passpoint Connect, or Horizon — depending on the venue configuration and the WiFi vendor in use.

| Layer          | What it does                                                                              | Examples                                                                        |
| -------------- | ----------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------- |
| **Onboarding** | Registers and identifies the user, captures consent, triggers the access flow             | Guest Connect, Student Connect, Portal registration, PMS check-in, API          |
| **Access**     | Grants the validated user WiFi connectivity using the method configured for that location | Portal (RADIUS), WiFi Pass (iPSK), Key Access (PSK), Passpoint Connect, Horizon |

## Onboarding Channels

<CardGroup cols={3}>
  <Card title="Captive Portal" icon="browser" href="/onboarding/captive-portal">
    Inline onboarding during the Portal access flow — guests register as they connect
  </Card>

  <Card title="Guest Connect" icon="envelope" href="/onboarding/guest-connect/overview">
    Self-service registration by URL or QR code — email, phone, or social login
  </Card>

  <Card title="Student Connect" icon="graduation-cap" href="/onboarding/student-connect">
    Student onboarding with institutional identity verification — coming soon
  </Card>

  <Card title="Staff Connect" icon="id-badge" href="/onboarding/staff-connect">
    Staff and contractor onboarding with role-based access — coming soon
  </Card>

  <Card title="API & External Platforms" icon="code" href="/onboarding/api-platforms">
    Onboard users from any external system — customer apps, web portals, CRM, PMS, and more
  </Card>
</CardGroup>

## Access Features

<CardGroup cols={3}>
  <Card title="Portal" icon="browser" href="/access-features/portal/overview">
    Captive portal redirect with RADIUS-based per-user credential authentication for open SSIDs
  </Card>

  <Card title="WiFi Pass" icon="key" href="/access-features/wifi-pass/overview">
    Unique Personal PSK (iPSK/MPSK/DPSK/other) per registrant — individually revocable and expiry-controlled
  </Card>

  <Card title="Key Access" icon="lock" href="/access-features/key-access/overview">
    Shared WPA2 passphrase delivered to registrants by email, SMS or other channel, with a scannable QR code
  </Card>

  <Card title="Passpoint Connect" icon="wifi" href="/access-features/passpoint-connect/overview">
    Hotspot 2.0 / Passpoint profile-based automatic connection with RADIUS authentication
  </Card>

  <Card title="Horizon" icon="globe" href="/access-features/horizon/overview">
    Cloud WiFi identity orchestration — personal SSIDs, WiFi teleport, and automated provisioning across locations
  </Card>
</CardGroup>

## Supported WiFi Vendors

| Vendor / Platform                                               | Portal |     WiFi Pass     | Key Access | API / Provisioning Mode    |
| --------------------------------------------------------------- | :----: | :---------------: | :--------: | -------------------------- |
| [Cisco Meraki](/wifi-vendors/cisco-meraki/overview)             |    ✅   |         ✅         |      ✅     | Native Cloud API           |
| [Cisco WLC](/wifi-vendors/cisco-wlc/overview)                   |    ✅   |         —         |      ✅     | Local Config               |
| [HPE Aruba Instant / AOS 8](/wifi-vendors/aruba/overview)       |    ✅   |      Possible     |      ✅     | Local API / Controller API |
| [HPE Aruba Central / AOS 10](/wifi-vendors/aruba/overview)      |    ✅   | Licence-dependent |      ✅     | Native Cloud API           |
| [Ruckus SmartZone / vSZ](/wifi-vendors/ruckus/overview)         |    ✅   |         ✅         |      ✅     | Local Config / NBI         |
| [UniFi](/wifi-vendors/unifi/overview)                           |    ✅   |      Limited      |      ✅     | Controller API             |
| [Cambium cnMaestro / XV](/wifi-vendors/cambium/overview)        |    ✅   |  Vendor-dependent |      ✅     | Controller API             |
| [Fortinet FortiGate / FortiAP](/wifi-vendors/fortinet/overview) |    ✅   |      Limited      |      ✅     | Local Config               |
| [MikroTik RouterOS](/wifi-vendors/mikrotik/overview)            |    ✅   |      Limited      |      ✅     | Router API / Agent         |
| [Xirrus / Cambium ArrayOS](/wifi-vendors/xirrus/overview)       |    ✅   |         —         |      ✅     | Local / Agent              |
| [Nomadix](/wifi-vendors/nomadix/overview)                       |    ✅   |         —         |   Limited  | Local                      |
| [OpenWRT / CoovaChilli](/wifi-vendors/openwrt/overview)         |    ✅   |         —         |      ✅     | Agent / Local Config       |
| [TP-Link Omada](/wifi-vendors/tplink/overview)                  |    ✅   |         —         |      ✅     | Local Config               |
| [Teltonika](/wifi-vendors/teltonika/overview)                   |    ✅   |      Limited      |      ✅     | Local Config               |
| [Huawei WLAN AC](/wifi-vendors/huawei/overview)                 |    ✅   |  Vendor-dependent |      ✅     | Local Config               |
| [EnGenius Cloud](/wifi-vendors/engenius/overview)               |    ✅   |  Vendor-dependent |   Depends  | Local Config               |
| [Draytek Vigor](/wifi-vendors/draytek/overview)                 |    ✅   |         —         |      ✅     | Local Config               |

## Get Started

<Steps>
  <Step title="Understand the platform">
    Read [What is Wiacom](/getting-started/what-is-wiacom) and the [Platform Overview](/getting-started/platform-overview).
  </Step>

  <Step title="Create your first location">
    Follow the [Quick Start](/getting-started/quick-start) to set up a venue.
  </Step>

  <Step title="Connect your WiFi equipment">
    Pick your vendor and follow its onboarding guide — legacy (manual) or API, depending on the vendor.
  </Step>
</Steps>

<CardGroup cols={2}>
  <Card title="Platform Overview" icon="map" href="/getting-started/platform-overview">
    Access features, onboarding channels, and equipment integration modes
  </Card>

  <Card title="Request a Demo" icon="calendar" href="https://wiacom.ai/product/request-a-demo/">
    Talk to the Wiacom team and get your first location set up
  </Card>

  <Card title="WiFi Vendors" icon="network-wired" href="/wifi-vendors/index">
    Connect your wireless infrastructure to the platform
  </Card>

  <Card title="Quick Start" href="/getting-started/quick-start">
    Connect your first location in minutes
  </Card>
</CardGroup>