Locations - Wiacom Docs

A Location represents a single physical venue. Each location has its own registration page, credentials, portal splash page, analytics, and guest database. Hierarchy: Access Points → Zones → Location → Customer account. A location belongs to exactly one business name (data protection requirement).

Creating a Location

Go to Locations → Add location
Enter name, address, and timezone
Click Save

Guest Connect, WiFi Pass, and Portal are available for configuration from the location page. Portal is available by default; configuration options are accessible both from the admin side at location creation and from the client portal afterwards.

Location Settings

Setting	Description
Name	Display name in admin and guest emails
Address	Physical address for analytics and MSP filtering
Timezone	Used for analytics and session expiry
Slug	URL identifier for the Guest Connect page
Tags	Custom tags for multi-location grouping

Changing the slug breaks existing QR codes and published links.

Multi-Location and MSP

All locations visible from the top-level Locations view
Tag locations by region, brand, or client for grouped views and analytics
MSP admins manage multiple customer accounts from a single login

Deleting a Location

Deleting a location permanently removes all guest registrations, consent records, and analytics. This cannot be undone.

Location settings → Danger zone → Delete location
Type the location name to confirm