A Location represents a single physical venue. Each location has its own registration page, credentials, portal splash page, analytics, and guest database.
Hierarchy: Access Points → Zones → Location → Customer account. A location belongs to exactly one business name (data protection requirement).
Creating a Location
- Go to Locations → Add location
- Enter name, address, and timezone
- Click Save
Guest Connect, WiFi Pass, and Portal are available for configuration from the location page. Portal is available by default; configuration options are accessible both from the admin side at location creation and from the client portal afterwards.
Location Settings
| Setting | Description |
|---|
| Name | Display name in admin and guest emails |
| Address | Physical address for analytics and MSP filtering |
| Timezone | Used for analytics and session expiry |
| Slug | URL identifier for the Guest Connect page |
| Tags | Custom tags for multi-location grouping |
Changing the slug breaks existing QR codes and published links.
Multi-Location and MSP
- All locations visible from the top-level Locations view
- Tag locations by region, brand, or client for grouped views and analytics
- MSP admins manage multiple customer accounts from a single login
Deleting a Location
Deleting a location permanently removes all guest registrations, consent records, and analytics. This cannot be undone.
- Location settings → Danger zone → Delete location
- Type the location name to confirm
