Shared WPA2 passphrase delivered to registrants by email
Key Access is the base access tier in Wiacom. The venue operator sets a shared WPA2 passphrase for an SSID; Wiacom stores it securely and delivers it to each registered user with a scannable QR code.Key Access is available for all vendors — with or without an API controller connection.
The venue operator enters a WPA2 passphrase for the location’s SSID in Wiacom.
2
Wiacom stores it securely
The passphrase is encrypted at rest. For API-connected controllers, Wiacom also pushes it to the SSID automatically.
3
User registers
A user registers through any onboarding channel — Guest Connect, portal, API, etc.
4
Network details delivered
The SSID and passphrase are delivered to the user. The QR code allows one-tap connection on supported devices. These details can optionally be shown on-screen at registration time and sent through one of the enabled communication channels. See Messaging Services.
5
User connects
The user connects to the SSID using the passphrase in the email.
Key Access is ideal for small venues, simple deployments, or as a fallback mode when API connectivity is unavailable. For individual, revocable credentials, upgrade to WiFi Pass.
For API-connected controllers, Wiacom supports a static SSID fallback — the passphrase is stored in Wiacom and delivered by email even if the controller is temporarily unreachable. Guests receive valid credentials regardless of controller availability.
Go to Inventory → Controllers → [controller] → [SSID row] → Edit and enter a new passphrase. For API-connected controllers, Wiacom pushes the change to the SSID immediately.
Changing the shared passphrase disconnects all currently connected devices. All registered users with the old passphrase must reconnect using the new one.
Key Access works with any vendor that supports WPA2 Personal (all vendors). For API-connected controllers, Wiacom pushes the passphrase automatically. For legacy/manual deployments, the passphrase is managed in Wiacom and the admin configures the SSID on the device directly.
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