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Access features define how a registered user receives WiFi connectivity. Once a user has been identified and onboarded through any onboarding channel, the platform delivers access credentials or a session based on the access features configured for that location.
Onboarding and access are configured independently. The same user can be onboarded through Guest Connect, the captive portal, or an external API — and receive access through any combination of the features below.

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Available Features

Portal

Captive portal with a branded splash page. The user registers through an inline WiFi flow and is authenticated via RADIUS. No credential delivery required — access is granted immediately after registration.

WiFi Pass

A unique personal WPA2 passphrase provisioned per user on the WiFi controller. No shared password — every registrant connects with their own credential, individually revocable and expiry-controlled.

Key Access

A shared WPA2 passphrase stored securely in Wiacom and delivered to each registered user by email with a scannable QR code. Available for all vendors — with or without an API connection.

Passpoint Connect

Automatic, seamless connection using Hotspot 2.0 profiles. Registered users connect without a password prompt on supported devices — no splash page, no manual credential entry.

Horizon

Personal SSID provisioned per user — each guest gets their own named WiFi network for the duration of their stay or session. Integrates with PMS, booking apps, and the Wiacom API.

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Choosing a Feature

FeatureAuthenticationCredential per userVendor API requiredBest for
PortalRADIUS (per-session)—NoPublic guest WiFi, high-volume venues
WiFi PassWPA2 iPSK / RADIUS✅Yes (or RADIUS)Venues requiring per-user accountability and revocation
Key AccessWPA2 PSK—NoSimple access delivery to any registered user
Passpoint ConnectHotspot 2.0 + RADIUS✅NoFrictionless returning-user and roaming scenarios
HorizonPersonal SSID / WPA2✅No (agent available)Hotel stays, residences, personal WiFi per guest
Multiple features can run simultaneously on the same location using separate SSIDs.

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How Access Delivery Works

After a user completes registration, Wiacom determines which access features are active for the location and delivers accordingly:
  • Portal — the session is authenticated immediately via RADIUS; the user reaches the internet after completing the splash page flow
  • WiFi Pass — a personal passphrase and QR code are provisioned on the controller and delivered to the user by email (and optionally shown on-screen)
  • Key Access — the venue’s shared passphrase and QR code are sent to the user by email
  • Passpoint Connect — a Hotspot 2.0 profile is delivered to the user’s device for automatic connection on return visits
See Messaging Services for how credentials and notifications are delivered across email, SMS, and other channels.