Onboarding

Firmware 3.1 or above required. RADIUS details and portal URL are region-specific — obtain from Wiacom before starting.

Step 1 — Add the Device to Wiacom

Go to Inventory → Routers → Add New Router
Select Cambium / cnPilot from the vendor dropdown
Enter required details and assign a location
Click Save

Step 2 — Create the WLAN

Field	Value
Enable	Enabled
SSID	Your guest WiFi name
VLAN	Your guest VLAN (or `1`)
Security	`open`
Radios	2.4 GHz and 5 GHz
Max Clients	200
Client Isolation	Enabled

Click Save.

Step 3 — Configure RADIUS

Radius Server tab:

Field	Value
Authentication Server 1 Host	`<RADIUS_SERVER_1>`
Authentication Server 1 Port	`1812`
Authentication Server 1 Secret	`<RADIUS_SHARED_SECRET>`
Authentication Server 2 Host	`<RADIUS_SERVER_2>`
Authentication Server 2 Port	`1812`
Authentication Server 2 Secret	`<RADIUS_SHARED_SECRET>`
Accounting Server 1 Host	`<RADIUS_SERVER_1>`
Accounting Server 1 Port	`1813`
Accounting Server 2 Host	`<RADIUS_SERVER_2>`
Accounting Server 2 Port	`1813`
Accounting Mode	`start-interim-stop`
Server Pool Mode	Failover
Interim Update Interval	`120`

Click Save.

Step 4 — Configure Guest Access (Portal)

Guest Access tab:

Field	Value
Enable	Enabled
Portal Mode	External Hotspot
Access Policy	RADIUS
Redirect Mode	HTTP
External Page URL	`<PORTAL_URL>` — provided by Wiacom
Success Action	Redirect user to External URL
Redirect URL	`<PORTAL_URL>?res=success`
Session Timeout	`86400`
Inactivity Timeout	`1800`

Click Save.

Step 5 — Configure Walled Garden

Under Add White List, add each domain one at a time:

*.wiacom.ai
*.akamaitechnologies.com
*.akamaiedge.net
*.akamaized.net
*.akamai.net
*.amazonaws.com
*.fastly.net
*.zencdn.net
fast.wistia.com
player.vimeo.com
*.facebook.com
*.fbcdn.net
*.akamaihd.net
connect.facebook.net
*.instagram.com
*.twitter.com
*.twimg.com
*.linkedin.com
*.licdn.net
*.licdn.com

Add any additional domains used in your portal customization.

Troubleshooting

Guests not redirected to portal

Confirm Portal Mode is set to External Hotspot and Redirect Mode is HTTP. Check that Client Isolation is enabled.

RADIUS authentication fails

Verify server addresses and shared secret. UDP 1812 and 1813 must be reachable.

Getting Started

Access Features

Onboarding Channels

Integrations & Data

WiFi Vendors

Admin Reference

Client Reference

Step 1 — Add the Device to Wiacom

Step 2 — Create the WLAN

Step 3 — Configure RADIUS

Step 4 — Configure Guest Access (Portal)

Step 5 — Configure Walled Garden

Troubleshooting

​Step 1 — Add the Device to Wiacom

​Step 2 — Create the WLAN

​Step 3 — Configure RADIUS

​Step 4 — Configure Guest Access (Portal)

​Step 5 — Configure Walled Garden

​Troubleshooting

Step 1 — Add the Device to Wiacom

Step 2 — Create the WLAN

Step 3 — Configure RADIUS

Step 4 — Configure Guest Access (Portal)

Step 5 — Configure Walled Garden

Troubleshooting