Onboarding

MikroTik is configured in legacy / manual mode using Winbox.

RADIUS server addresses, portal URLs, and shared secrets are region-specific. Obtain the correct values for your deployment from the Wiacom admin panel or the Wiacom team before starting.

Step 1 — Add the Device to Wiacom

Go to Inventory → Routers → Add New Router
Select MikroTik / RouterBoard from the vendor dropdown
Under Network address, enter the WAN MAC address in AA:BB:CC:DD:EE:FF format
Leave NASID empty
Assign a location and click Save

Step 2 — Configure RADIUS

Open Winbox, click Radius on the left menu, then +:

Field	Value
Service	`hotspot`
Address	`<RADIUS_SERVER_IP>`
Secret	`<RADIUS_SHARED_SECRET>`
Authentication Port	`1812`
Accounting Port	`1813`

Click OK.

Step 3 — Configure the Hotspot

Go to IP → Hotspot → Hotspot Setup:

Field	Value
Hotspot Interface	WLAN interface, bridge, or ethernet port guests connect through
Local Address of Network	Guest subnet (e.g. `192.168.50.0/24`)
Masquerade Network	Yes
Address Pool	e.g. `192.168.50.2–192.168.50.254`
Select Certificate	None
DNS Servers	Your preferred DNS servers
DNS Name	Leave blank

Click OK. In the Hotspot → Server tab, double-click the new hotspot. Rename it to the WAN MAC address in XX-XX-XX-XX-XX-XX format (capitals, dashes). Find the WAN MAC at Interfaces → ether1-gateway (or your WAN interface).

Step 4 — Configure the Server Profile

In Server Profiles, double-click the new profile: General tab:

Field	Value
Hotspot Address	Gateway IP of guest subnet (e.g. `192.168.50.1`)

Login tab:

Field	Value
HTTP PAP	Ticked
All other methods	Unticked

RADIUS tab:

Field	Value
Use RADIUS	Ticked
MAC Format	`XX-XX-XX-XX-XX-XX`
Accounting	Ticked
Interim Update	`00:02:00`

Click OK.

Step 5 — Configure User Profiles

In Hotspot → User Profiles, double-click the default entry:

Field	Value
Session Timeout	`24:00:00`
Idle Timeout	`00:30:00`
Keepalive Timeout	(clear this field)

Step 6 — Upload Portal Files

Wiacom provides two HTML files (login.html and alogin.html) for the MikroTik hotspot:

In Winbox go to Files
Locate the hotspot directory (under HTML Directory in the Hotspot Server Profile)
Drag and drop login.html and alogin.html into this directory

Contact the Wiacom team to receive the correct portal files for your region.

Step 7 — Configure the Walled Garden

Open a New Terminal in Winbox and paste:

/ip hotspot walled-garden
add dst-host=*.wiacom.ai
add dst-host=*.facebook.com
add dst-host=*.fbcdn.net
add dst-host=connect.facebook.net
add dst-host=*.akamaihd.net
add dst-host=*.instagram.com
add dst-host=*.google.com
add dst-host=*.gstatic.com
add dst-host=*.googleapis.com
add dst-host=*.twitter.com
add dst-host=*.twimg.com
add dst-host=*.linkedin.com
add dst-host=*.licdn.net
add dst-host=fast.wistia.com
add dst-host=*.fastly.net
add dst-host=*.akamaized.net
add dst-host=*.amazonaws.com
add dst-host=*.zencdn.net
add dst-host=*.vimeocdn.com

Add any additional domains used in your portal customization.

Optional — Automated Walled Garden Script

To keep the walled garden updated automatically, open a New Terminal and paste:

/system scheduler
add interval=1m name=checkSettingsCron on-event=checkSettings \
    policy=ftp,reboot,read,write,policy,test,password,sniff,sensitive \
    start-time=startup

/system script
Ask Wiacom of partner for content

Troubleshooting

Guests not redirected to portal

Confirm the hotspot server name matches the WAN MAC in XX-XX-XX-XX-XX-XX format. Confirm HTTP PAP is the only enabled login method.

RADIUS authentication fails

Verify the RADIUS server address and shared secret match values provided by Wiacom for your region. Check UDP 1812 and 1813 are reachable.

Getting Started

Access Features

Onboarding Channels

Integrations & Data

WiFi Vendors

Admin Reference

Client Reference

Step 1 — Add the Device to Wiacom

Step 2 — Configure RADIUS

Step 3 — Configure the Hotspot

Step 4 — Configure the Server Profile

Step 5 — Configure User Profiles

Step 6 — Upload Portal Files

Step 7 — Configure the Walled Garden

Optional — Automated Walled Garden Script

Troubleshooting

​Step 1 — Add the Device to Wiacom

​Step 2 — Configure RADIUS

​Step 3 — Configure the Hotspot

​Step 4 — Configure the Server Profile

​Step 5 — Configure User Profiles

​Step 6 — Upload Portal Files

​Step 7 — Configure the Walled Garden

​Optional — Automated Walled Garden Script

​Troubleshooting

Step 1 — Add the Device to Wiacom

Step 2 — Configure RADIUS

Step 3 — Configure the Hotspot

Step 4 — Configure the Server Profile

Step 5 — Configure User Profiles

Step 6 — Upload Portal Files

Step 7 — Configure the Walled Garden

Optional — Automated Walled Garden Script

Troubleshooting