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Portal URL, UAM secret, and RADIUS details are region-specific. Obtain them from Wiacom before starting.

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Step 1 — Create Guest WiFi SSIDs

  1. Log in to the router web interface
  2. Go to Network → Wireless
  3. Add a new WiFi SSID (e.g. Wiacom FreeWifi) without a network assignment
  4. Repeat for the second radio if available — use the same SSID name on both
  5. Save & Apply
Note the BSSID of each new WLAN interface and send them to the Wiacom team — they are required as the NAS-ID value for RADIUS. The BSSID is visible in the wireless interface list after saving.

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Step 2 — Add the Device to Wiacom

  1. Go to Inventory → Routers → Add New Router
  2. Select Teltonika / RUTX from the vendor dropdown
  3. Enter the primary WLAN BSSID as the NAS-ID
  4. Assign a location and click Save

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Step 3 — Configure the Hotspot

Go to Services → Hotspot → General, create a new hotspot on one of the new WLAN interfaces. General Settings: Advanced Settings:
  • Additional interfaces: add the second WLAN interface if present

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Step 4 — Configure RADIUS

NAS identifier must use hyphens (-), not colons (:). Send this value to Wiacom.

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Step 5 — Configure the Walled Garden

Under the Walled Garden section: Save & Apply.

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Troubleshooting

Verify the NAS identifier matches the WLAN BSSID exactly, using hyphens. Confirm Authentication mode is RADIUS and Landing page is External.
Verify RADIUS server addresses and shared secret. Confirm UDP 1812 and 1813 are reachable.